Charged twice on one day

[mikemil]

Hello,

I was looking at my bank transactions, and noticed I was charged twice on the 14th of April.

My monthly bill is $89.99 which was taken out twice.

Please help me fix this.

Thanks

[BasilDV]

Hi @mikemil 

Thanks for raising this with us.

We've edited your post as it contains your account security. Please avoid posting any account or personal information on a public thread as it may compromise your account security.

We understand that you've been in touch with our Accounts team and the transaction will be investigated as on our end it only shows that we debited the account once.

A case manager will be in touch with you as soon as an update becomes available.

BasilDV