We're sorry to learn about the inconvenience this has caused you.
Please be advised that while we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.
There are many factors outside of our control that may affect NBN services, such as the performance of third party suppliers and equipment, force majeure events and your hardware and software configuration.
Kindly check this link for reference: http://tpg.com.au/terms_conditions/nbn
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support