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Complain of the customer service team

Level 2

It is 6 days that I am trying to find out where is the SIM card that I bought and why I didn't receive it? No one gave me an answer! The interesting thing is some of the call center guys hang up the phone when they don't know what to do!!! And you don't have a survey after each call so that we can let you know how awful you customer service is. I advise you to read your google reviews! Is there anybody thinkig about your customer satisfaction in TPG? Do you really care about the Word of Mouth?! Really awful service!


Hi @masoudafshari


Once the SIM order is completed and shipped out,  you should receive it within 10 working days.


Please send in your TPG account details via private message so we can check the status of the order.