Constant drop outs and modem lockups

[Shodanho]

My internet is constantly dropping out and the modem seems to lockup and reboot. I have had it for many years now, is there a chance for a replacement?

[sajalm]

Hi @Shodanho 

Could you pls send me Private Message with  your Customer ID/ Username and the modem you using so I can check in our system,

Regards,

Sajal

[sajalm]

Hi @Shodanho ,

I have fowarded your issue to relevant department, pls wait for their call.

Regards,

Sajal