Hi @trickey ,
Thanks for raising this to us, we're sad to know that you have decided to cancel the service with us. Shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time, we'll have one of our Account Specialists contact you to assist you keep the emails.
I've been having heck of a time this morning trying to arrange to have my NBN account cancelled and converted to an email only account (as well as one of the slave accounts).
So far I've been transferred three times and had to go through the whole verification and explanation of what I would like to do but keep getting told something different.
I've now been told I need to completely cancel my account and then go to a different area to have the two email addresses set up as pop3 accounts.
Reading through some old posts here seem to indicate that this is not the way so am now a tad confused and frustrated.
Is anyone able to please help with getting this done, or at the very least be able to tell me what area I need to speak to?
Thanks so much