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Credit Card Update Not Working

TC1
Level 2
Level 2

The credit card used for my automatic monthly billing has expired. I have attempted to update my payment details through TPG's website but despite entering the correct details multiple times I keep recieving error messages saying I have not entered the correct details. I have attempted to use the app but instead I get an error page saying I do not have authorization to view the page. Please fix your website and app so I can pay my bill and not have my internet disconnected...

1 REPLY 1
Ahra_G
Moderator

Hi @TC1

 

Here's an article that you can refer to in updating your payment details: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

 

If still unsuccessful, PM us with your TPG account details for assistance. 

 

Thanks! 

Ahra_G