@Anonymous wrote:
We apologise for the trouble this has caused you, @antonramp.
We'll review omegle your previous xender interaction with our staff as part of our ongoing effort to provide the best possible customer service and we'll be taking care of the matter discordinternally.
Is it possible for you to check if there's already an NBN Network Connection Device installed at the premises?
If there's already an NBN Network Connection Device, if NBN Co. is giving us the right information about your Service Class, and you are going to make a payment via Credit Card now, chances are;
1. Payment will be posted on Monday, 16/September/2019
2. We can request to expedite the delivery of the modem and it's possible to arrive on Tuesday, 17/September/2019
3. Once the modem is received, you can connect it directly to the NBN Network Connection Device and the service will be remotely activated.
Otherwise, we will need to wait for the Direct Debit Payment to be posted. We'll wait for your response. Thank you.
I was advised that, since it was previously connected to the NBN by the previous occupants, there would be no need for a technician to come out, and that the modem could simply be plugged in and essentially running almost immediately. This seemed good enough to me.
