Disappointed / Need help - getting a replacement sim

[adslpg6s]

I have lost my phone and would like TPG to send me a replacement sim (number ending with xxx 156). However, it has been over a week and TPG helpdesk has not been responsive. Please help me, all I need is a replacement sim sent to my registered address.

Here is a recount of the situation:

- 26March I called, helpdesk said the new process is customers have to go through an offline verification process to order a replacement sim. That is is bad process, Vodafone allowed me just to walk into the store and got one.

- 29March -  finally got a SMS on phone to ask me to upload my driver's licence. Really?

- 30March - I went through the ID verification

Then I heard nothing fromTPG.

Please just send me a replacement SIM.

[Shane]

Hi @adslpg6s ,

Let us help check the status of the service and coordinate this with our Mobile Specialists Team to request SIM replacement. Could you shoot us a PM with your details to better understand the situation.

How to send a PM? 

Regards,

I have lost my phone and would like TPG to send me a replacement sim (number ending with xxx 156). However, it has been over a week and TPG helpdesk has not been responsive. Please help me, all I need is a replacement sim sent to my registered address.

Here is a recount of the situation:

- 26March I called, helpdesk said the new process is customers have to go through an offline verification process to order a replacement sim. That is is bad process, Vodafone allowed me just to walk into the store and got one.

- 29March -  finally got a SMS on phone to ask me to upload my driver's licence. Really?

- 30March - I went through the ID verification

Then I heard nothing fromTPG.

Please just send me a replacement SIM.