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Email - Message password has been changed

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Level 1

Hi

I have a Samsung Note 9  mobile phoneand yesterday when getting into tpg email started getting message:

 "Your password has been changed.Enter new password for account below - my tpg email address"

When entering current password i can get into my tpg email but after a couple minutes I cannot send or receive emails.

I am using Samsung's Mail app for emails. Have had the phone for 3 months and no issues until yesterday. Removed that app and reinstalled, works fine and after a few minutes it stops working.

Can you assist.

 

1 REPLY 1
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Moderator

Hi @ihsanlie,

 

Welcome to TPG Community!

 

We have located an account using your community details.

 

We would like to check if you are still having issues with the service.

 

Feel free to PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance. Thank you.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community