Error Code when changing NBN plan

[suratthani]

I tried upgrading my plan the other day, but was instead shown this error code, "

< Eaymeth:cc_expired:2016-10-31 Eaymeth:cc_expired:2016-10-31 > "

[Cocolita]

I am getting the same error... 

would be fantstic if someone from TPG can give us an answer hot to fix this

thanks

[BasilDV]

Hi @suratthani and @Cocolita

The error message means that the credit card on the account is expired.

Please check or update your credit card details online. Here's an article that will guide you : Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

Regards,