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Error Code when changing NBN plan

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Level 1a

I tried upgrading my plan the other day, but was instead shown this error code, "

< ESmiley Tongueaymeth:cc_expired:2016-10-31 ESmiley Tongueaymeth:cc_expired:2016-10-31 > "
 
2 REPLIES 2
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Level 1

I am getting the same error... 

would be fantstic if someone from TPG can give us an answer hot to fix this

thanks

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Moderator

Hi @suratthani and @Cocolita

 

The error message means that the credit card on the account is expired.

Please check or update your credit card details online. Here's an article that will guide you : Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

 

Regards,