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Error when upgrading plan

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Level 1c

I am trying to upgrade my NBN plan but get the following error code at the final step <E:adsl_comm:thread_exists >

 

Any help much appreciated.

 

Thanks

1 REPLY 1
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Moderator

Hi @Ellen

 

We've created an article that will guide customers on How to Change NBN Plan Online via TPG My Account

 

The error message will pop-up:

  • if the phone number porting is still in progress
  • if you recently upgraded/downgraded the plan (the next change should be done after 48 hours)

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

How do I private message (PM) in the community?

 

BasilDV