Hi @watchinu ,
Welcome to the community!
Thanks for raising this to us. I would love to help arrange one of our Account Specialists to discuss details of the charges on the account, please shoot me a private message with your account details (Username/Customer ID) together with the address on file also include your best contact number and preferred time.
My bill is due on 12 of month, you take the money on the 8th now by the 16th I get a charge for extra usage when we have NEVER had this before. A refund is expected or a decent explanation to both queries. Thank you