Hi @watchinu ,
Welcome to the community!
Thanks for raising this to us. I would love to help arrange one of our Account Specialists to discuss details of the charges on the account, please shoot me a private message with your account details (Username/Customer ID) together with the address on file also include your best contact number and preferred time.
How do I private message (PM) in the community
Regards,
@watchinu wrote:
My bill is due on 12 of month, you take the money on the 8th now by the 16th I get a charge for extra usage when we have NEVER had this before. A refund is expected or a decent explanation to both queries. Thank you
