I received an emailed from TPG that said my account payment via credit card had failed, and that I could retry the payment using www.tpg.com.au/support/retry-payment.
I've checked my card details - the same card I have been using tp pay this account for several years, the card doesn't expire for another year, there is money in the account and I'm using the card with other vendors with no problems. I hit the retry link above and it failed again.
Not sure how I'm supposed to fix this without some more details, but I sure can't afford to be working at home without internet. Is there any advice or more information I could get to solve this?
You may also try checking out this article:
Otherwise, I would recommend ringing our Customer Service hotline for further assistance.
Accounts & Billing : 1300 993 011