Failed payment

[sarahbelle07]

I missed a payment as I did not have the funds in the account. I now do, will they try to debit it again ?

[Anonymous]

Hi @sarahbelle07,

There are few ways in managing your account online. You may try checking out these articles:

• Using TPG My Account & Online Account Info
• Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online 

Otherwise, I would recommend ringing our Customer Service for further assistance or send us with your Customer ID or username via private message.

Accounts & Billing : 1300 993 011

Monday - Friday:   8am - 9pm 

Weekends & Public Holidays:  9am - 6pm   

Let us know should you still require further assistance. 

Regards,

Angeli

[Anonymous]

Hey, @sarahbelle07.

Just checking this thread. Should you require assistance? Feel free to send us a message or update this thread.

Cheers!

I missed a payment as I did not have the funds in the account. I now do, will they try to debit it again ?