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Have I been charged early leave fee despite cancellation over 30 days notice?

Highlighted
Level 1a

Can I get some clarification on the following entry in my account statement?

01-06-2020  (Credit Note): Reversal of   Early expiry: changing to new package type -15.80 -15.80


My cancellation confirmation email shows I provided 31 days

SubjectSmiley Very Happyate:From:To:
Request for cancellation : *********
2020-05-25 19:55:02
 
cancel@tpg.com.au


Cancellation Request Submitted.
Username : 
Customer ID : *********
Service Address : 
Package Type : NBN Wireless SL Bundle Boost
Email :
Cancellation : 25-06-2020

1 REPLY 1
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Moderator

Hi @bortos 

 

I have requested for our Accounts Team to investigate and requested for someone to call you back later on today.

 

Regards,

Karl