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NBN refund request

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Level 1

Hi there,

Customer no. - 6451705

I have been on hold now for an hour with accounts so wanted to attempt something else.

We were without internet for four days due to NBN issues - of which a technician from TPG NBN came and fixed today. However, this has greatly impacted my studies as I require the internet and have not received an offer of credit for the next bill. 

Kind regards.

 

 

2 REPLIES 2
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Moderator

Hi @ktparker14 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @ktparker14 

 

I can see service has been restored for your NBN-FTTC 50/20 service.

I am glad we got it sorted for you.

 

Yes, normally we need a START date and an END date for any issues before moving to the next steps.

Im sure someone from billing can help you out when you get answered.

If you dont want to wait on the phone, i can arrange someone to call you back hopefully within 24hrs.

 

Let me know,

Thanks.