Problem with payment

[6634361]

I am having problems with TPG removing a payment from my debit card, I have used this card many times to pay other bills all without a problem, I have also been in touch with my everyday MasterCard company and there should not be a problem, as this is a prepaid debit card and the funds are available I do not understand the problemTPG is the only bill I have been unable to pay for some reason, hoping we can sort this out, Thankyou 

[David_M]

Hi @6634361 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @6634361 

I have escalated this to our accounts officers, and someone will call you back ASAP within 24hrs to help you resolve this.

Regards,

David_M