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Problem with payment

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Level 1

I am having problems with TPG removing a payment from my debit card, I have used this card many times to pay other bills all without a problem, I have also been in touch with my everyday MasterCard company and there should not be a problem, as this is a prepaid debit card and the funds are available I do not understand the problemTPG is the only bill I have been unable to pay for some reason, hoping we can sort this out, Thankyou 

2 REPLIES 2
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Moderator

Hi @6634361 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @6634361 

 

I have escalated this to our accounts officers, and someone will call you back ASAP within 24hrs to help you resolve this.

 

Regards,

David_M