Welcome to the Community!
It's unfortunate that you have to visit us under such circumstance. I can organize a call from our Escalations Team to help you with your request. Can you PM me your best contact number, preferred time for a call and the reason for cancelling your account?
Thanks for providing your contact number. We have edited your post to hide your mobile number for your privacy and security.
I have already raised the request for a call back from Escalations Team tomorrow (July 15) between 10AM - 11AM VIC. Let me know if you require additional assistance.
We understand that our Escalations team was able to contact you and discuss the process.
They've sent you an Email with the instructions on how to finalize your request.
We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.