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How can I cancel my internet service?

Level 1b

Hi, I am Ella(Jihye Jang). 

I want to cancel my internet service from next month. I had paid on the 3rd of every month. I do not want to pay anymore. Because I am going to back to my country. 

Please let me know how can I do.

Thank you.


Best regards,



Hi @Ella0716 ,


Welcome to the community!


We're sad to know that you're considering to cancel the service with us. We'd like to arrange a call from one of our Account Specialists to discuss you the details of the process. Please PM us your account details (Username/Customer ID) together with your best contact number and preferred time.


In case you need a reference: How do I private message (PM) in the community