How can I change my personal information name?

[lastpower]

HI,

I'm transferring my mobile plan from another provider to TPG, but But it's stuck because the account holder with TPG AND old provider is the different name.

How can I change my account name in TPG?

or refund this account and re-open a new one?

[Ahra_G]

Hi @lastpower, 

Is it a minor name change or a typo? Let's have a look at your account to confirm by sending us a private message. 

-Ahra_G

[lastpower]

Hi, it is not a minor typo. I have sent you the detail via private message in January and I still haven't got my refund. Can you get back to me, please?