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How do I cancel my NBN and home phone service

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Level 1b

Good afternoon

 

I have spoken to a customer service person last week via chat and they advised that a member of the cancellation team would contact me - have had no contact from anyone. Have also emailed cancel@tpg.com.au with all my information and still no response. As I am not in contract and leaving this address on 1 May I would appreciate cancellation without delay. I do not have a new address to transfer my account.

Please advise whether there is anything else I need to do to get this request actioned.

I appreciate your assistance.

 

Regards

Merrill

 

 

 

 

2 REPLIES 2
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Moderator

Hi @saavedma 

Before cancelling, do you mind if i ask what seems to be your problem and is there anything i can assist you with?

You can post here or PM(Private Message) me for a private discussion about your service.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

There is also a new ''TPG Mobile APP'' to help you with various trouble-shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Kind regards,
David_M

Highlighted
Moderator

Hi @saavedma 

 

I have escalated this to a cancellation officer.

Someone should call you back ASAP.

 

Regards,

David_M