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How to add my partner's name on the bill/account?

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chiragjgala
Level 2

How to add my partner's name on the bill/account?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Riezl
Moderator

Hi @chiragjgala,

Welcome to the TPG Community!

You may send an email to adsl_admin@tpg.com.au together with the name and contact number of the person you wish to be listed as an authorised account user/additional account holder.

In doing so, you're giving an authority to the person to contact TPG on your behalf and authorise TPG to discuss account related information such as; billing, contract, technical issues and account changes except for account cancellation.

Let us know if we can be of further assistance. Cheers!

View solution in original post

Joseph_D
Moderator

Note to everyone. We no longer allow a secondary or additional account holder to be listed. As an alternative you can add authorized representatives to be listed on the account.

 

Cheers,

Joseph D

View solution in original post

9 REPLIES 9
Riezl
Moderator

Hi @chiragjgala,

Welcome to the TPG Community!

You may send an email to adsl_admin@tpg.com.au together with the name and contact number of the person you wish to be listed as an authorised account user/additional account holder.

In doing so, you're giving an authority to the person to contact TPG on your behalf and authorise TPG to discuss account related information such as; billing, contract, technical issues and account changes except for account cancellation.

Let us know if we can be of further assistance. Cheers!

View solution in original post

chiragjgala
Level 2

Hi Team,

Thanks for response.

Will the name reflect on the bill or any document?

 

Thanks,

Chirag 

Riezl
Moderator

Thanks for getting back to us, @chiragjgala.

If you add someone as an authorised account user, his/her name will not reflect on the bill or any account documents, but if you add someone as an additional account holder, his/her name will be listed on the bill and any account related documents.

Please indicate in your email that you wish to add an authorised account user or additional account holder.

Please send us a private message with your customer ID or username together with your contact details so we can have a specialist contact you should you require further assistance.

Joseph_D
Moderator

Note to everyone. We no longer allow a secondary or additional account holder to be listed. As an alternative you can add authorized representatives to be listed on the account.

 

Cheers,

Joseph D

View solution in original post

Negabanchi88
Level 2
 
Ksereiko1
Level 2

How do I add my partner as an authorized person on my account?

Julien_M
Moderator

Hi @Ksereiko1

 

You may send an email to adsl_admin@tpg.com.au together with the name and contact number of the person you wish to be listed as an authorised contact user. 

 

He/She will be given access to contact TPG and transact on your behalf. He/She will also be assisted with any query or change in terms of billing, contract, technical or other information pertaining to your account except adding or removing a contact person and cancelling the account.

 

Please note that his/her name will not reflect on the billing invoices and receipts. 

 

Let us know if we can be of further assistance.

Anumuthu1995
Level 2

Hi 

 

Shane
Moderator

Hi @Anumuthu1995,

 

Welcome to the community!

 

Is there anything that we can help you?

 

Regards,

 

 

 

 

Hi