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How to cancel mobile plan

chenmeinu
Level 2

Hi

I need to cancel my mobile plan as I am relocate oversea permanently.

How can I do that? When I called customer service, they said will need to sent a one time code to my mobile but I am already at oversea, won't be able recevie the code.

Thanks

3 REPLIES 3
Anonymous
Not applicable

Hi @chenmeinu ,

 

We will coordinate this with our accounts team to process the cancellation of the mobile service. Could you send me a PM with your details?

 

How to send a PM? 

 

Regards,

 

Hi

I need to cancel my mobile plan as I am relocate oversea permanently.

How can I do that? When I called customer service, they said will need to sent a one time code to my mobile but I am already at oversea, won't be able recevie the code.

Thanks

chenmeinu
Level 2

Hi - I couldn't send the PM, once I entered all info, it said i have reach the number of limit that i can send. But I didnt send anything yet. Can you drop me a PM so i can reply from it? or any other suggestion? Thank you. 

Anonymous
Not applicable

Hi @chenmeinu ,

 

Please re-log in your community profile and try re-sending another message.

 

Regards,

 

Hi - I couldn't send the PM, once I entered all info, it said i have reach the number of limit that i can send. But I didnt send anything yet. Can you drop me a PM so i can reply from it? or any other suggestion? Thank you.