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How to cancel my FTTB Service ?

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Level 3

Hi, I need to cancel my FTTB service and I'm not on contract. Please let me know the process. Thx

3 REPLIES 3
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Moderator

Hi @kirankr29 

 

I'm sorry to hear that you've decided to leave TPG. I can understand the reason since it seems like you've relocated (or in the process of relocating) to a different address.

 

To assist you with your request, I can have our Escalations Team give you a call. Can you PM me your best contact number and preferred time for a call?

 

Regards,

 

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Level 3

Hi, I'm available at XXXXXX.

 

**Note: Post has been edited for privacy reasons.

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Moderator

Hi @kirankr29 

 

Thanks for providing your contact number. I have scheduled a call back from our Escalations Team tomorrow between 11AM-12NN WA.

 

Let me know if you have other concerns that we can look into.

 

Regards,