I'm sorry to hear that you've decided to leave TPG. I can understand the reason since it seems like you've relocated (or in the process of relocating) to a different address.
To assist you with your request, I can have our Escalations Team give you a call. Can you PM me your best contact number and preferred time for a call?
Thanks for providing your contact number. I have scheduled a call back from our Escalations Team tomorrow between 11AM-12NN WA.
Let me know if you have other concerns that we can look into.