Welcome to the community!
We're sad to know that you're considering to cancel your service with us. We tried to use your Community Details to pull up the account unfortunately it does not show any matching records.
To better understand the situation, PM us your account details (Username/Customer ID together with the address on file).
In case you need a reference:
Thanks for sending me your details.
I would like to arrange a call from one of our Account Specialists to discuss you the details of your cancellation.
Let us know your best contact number and preferred time tomorrow.
We've seen that you have been in contact with one of our Account Specialists and provided details about your account cancellation request.
Let us know should you require further assistance.