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Cancellation of Service

Level 1b
Level 1b
Hi,
 
I would like to cancel my account/service with TPG as of 24/06/19 please.
 
I am moving out of the current property and will not have a fixed address for sometime.
 
Please let me know if you require further information.
 
Thanks
4 REPLIES 4
Moderator

Hi @DCW,

 

Welcome to the community!

 

We're sad to know that you're considering to cancel your service with us. We tried to use your Community Details to pull up the account unfortunately it does not show any matching records.

 

To better understand the situation, PM us your account details (Username/Customer ID together with the address on file).

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Cheers!

Level 1b
Level 1b

Thanks Shane! I have just PM'd you.

Moderator

Hi @DCW,

 

Thanks for sending me your details.

 

I would like to arrange a call from one of our Account Specialists to discuss you the details of your cancellation.

 

Let us know your best contact number and preferred time tomorrow.

 

Cheers!

Moderator

Hi @DCW,
 

We've seen that you have been in contact with one of our Account Specialists and provided details about your account cancellation request.
 

Let us know should you require further assistance.
 

cheers!