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How to cancel my nbn plan by writing ?

Level 1a

Hi there, 

 

I am not able to find a place to submit the plan cancelation either from account portal or external page . And the online chat is not available all the time  . Please advise. Thanks 

 

regards

 

Xinghai

3 REPLIES 3
Moderator

Hi xinghai_su,

 

You can cancel the TPG account online

https://cyberstore.tpg.com.au/your_account/cancel.php

 

Just be aware of the terms and conditions on your TPG contract.

 

Thanks

Level 1a

Hi there, 

 

I have clicked the link and login  . It shows my old address and my old ADSL service not the current NBN and the current address.  But I have submit the request ,does it work  ?

Moderator

If you request to cancel yes.

However make sure your details CID or username are the correct for the service.

 

thansk