Hi @lfallet
Welcome to the Community!
Not something we'd want to hear, but I can understand since you've already moved out of the old address. I can organize a call from our Escalations Team to assist you with your request. Please send me a PM with your best contact number and preferred time for a call.
That being said, though there may not be NBN in your new address, we can probably check other types of service technology that we can provide you. Let me know if you're interested.
For reference: How do I private message (PM) in the community
Regards,
