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How to claim the refund on prepaid home phone balance?

EC123
Level 2

I cancelled TPG NBN connection. I received the cancellation email and the outstanding balances on NBN account. How can I claim the refund on the prepaid home phone balance?

1 REPLY 1
Shane
Moderator

Hey, EC123

We will chase this with our Team and have them contact you to provide details of the refund for the Prepaid Home Phone Balance. Send us your details (Customer ID/Username together with the address on file) also include your best contact number and preferred time. 

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Regards,

 

 

I cancelled TPG NBN connection. I received the cancellation email and the outstanding balances on NBN account. How can I claim the refund on the prepaid home phone balance?