Hi Shane,   I'm hoping you can help me. I have this issue as well.   I've tried emailing cancel@tpg.com.au and they are stating the prepayment is non-refundable. I was advised before I cancelled that although not required, the team was able to use their discretion to refund the amount.   I've been a customer for over 5 years before  being advised by TPG they were unable to assist me further and that I should cancel my service.   I'm hoping you can please help me get the $20 prepayment refunded.   I tried following the instructions to send a PM but the "Send a message" button is not visible to me. I'm hoping this message allows me to PM you.   Thank you ... View more