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How to contact TPG billing people via email ?

cnd
Level 2
Level 2

I've been on-hold for 50 minutes now and counting... phone-only billing support is just plain rude and disrespectful to us customers!!

 

How do I fix my account?  It says I have $18 credit, and says I do not have to pay anything because I am in credit, and has a working valid credidt card on it, but refuses to let me make calls by saying I don't have credit.

 

Everything has been working fine all year - and it just suddently stopped now for no reason...

1 REPLY 1
Angeli
Moderator

Hi ,

 

We appreciate you reaching out to us. If you have an internet with phone plan, you may email our Customer Service - Billing at customer_service@tpg.com.au whilst for mobile service, you may reach them at mobilesupport@tpg.com.au.

 

Let me know if you need further help.

 

Regards,

Angeli