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I HAVE BEEN ON HOLD FOR 4 HOURS..SOMEONE ANSWER ME

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Level 1a
 
3 REPLIES 3
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Moderator

Hi @debholloway 


Thanks for your query!


What is the issue you need addressing?


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1a
I've been on hold for over 4 hours just to make a payment.. yesterday I was on the phone to you for over 8 hours trying to fix an nbn connection, finally got hold of someone who I thought sorted the issue but nooo of course not.. I'm not impressed at all.. someone contact me NOW or I'll be going to complaints to get a complaint number to go the ombudsman....
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Moderator

Hi @debholloway 

 

I understand your frustration.

We are ''front of house'' forum moderators. Our scope of resolving complex issues are limited, and as such we can only direct your concern to other departments, with a more direct route and with a sense of urgency.

 

I have forwarded your issue to the correct department and am hoping someone to call you back ASAP.

 

Thanks,