REFUND NOW!!!

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Level 1b

My username is jackyxc0808
I have paid $199.94 in 28 March 2020 to have my NBN50 set up, but I cannot connected internet . I asked help to TPG tech support and emailed to NBNorders TPG many times, until now the problem has not been solved. 7 April TPG charged the second month's fee $69.99. This morning I contact your tech support and case management team agian and they both told me to wait for further progress. But I have wait for more than month, I am tired of this.

Since the service was never provided because I never connected internet for 1 second , I would like to request refund ($379.88)back and cancel my plan.

If I don't get refund back , I will escalate this matter with TIO.

1 REPLY 1
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Moderator

Hi @jackyxc0808,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, and i'll request someone to investigate.

 

Regards,

Karl