My username is jackyxc0808 I have paid $199.94 in 28 March 2020 to have my NBN50 set up, but I cannot connected internet . I asked help to TPG tech support and emailed to NBNorders TPG many times, until now the problem has not been solved. 7 April TPG charged the second month's fee $69.99. This morning I contact your tech support and case management team agian and they both told me to wait for further progress. But I have wait for more than month, I am tired of this. Since the service was never provided because I never connected internet for 1 second , I would like to request refund ($379.88)back and cancel my plan. If I don't get refund back , I will escalate this matter with TIO.
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Hi, I ordered the NBN service, but there are some problems. On the morning of April 3rd, I received a new router and followed the instructions to install it. However, the uni-d2 indicator on the NBN box is still off, only the power and optical lights of the NBN box are on which means I cannot connect to the network. I carefully checked and tested the cable connecting the unid2 and WAN of the router and it is can be used normally so I think the problem may be in the NBN box. So I opened the NBN website and found out I cannot find my address on the NBN website. Does this mean that NBN is not availiable for my address ? However tpg told me that my address can use NBN sevice . I tried to seek help from tpg online chat, but every time they said they would transfer me to service delivery, no one contacted me after that. so how can I solve the problem of not being able to connect the Internet???
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