Hi @jackyxc0808, Welcome to the community,   Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, and i'll request someone to investigate.   Regards, Karl ... View more

Are you a FTTP connection? Fibre going into NBN box? What does it say if you check your address on TPGs site? Did your email say to use UNI-D2? Have you tried the other ports? There may still be some work to be done before connection is active. The following might help: NBN Fibre To The Premise (NBN FTTP) Setup Guide   ... View more