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I am unable to log on to TPG My Account

Huan
Level 2
Level 2
‎21-10-2023 09:39 PM
Hi, 

I have not logged on to TPG My Account for quite a while. When I tried to log on, It says there is missing mobile number.

Strangely, I am able to access my TPG emails with the same logon and password.

I called the number 13 14 23. It's looping through the options. I gave up.

Any hints on how I can log on to it?

With thanks 
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3 REPLIES 3
Anonymous
Not applicable
‎22-10-2023 10:54 AM

Hi @Huan ,

 

One of our community users is able to access the account by resetting their TPG password, check this thread.

 

Let us know how it will goes.

 

Regards,

 

 

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Huan
Level 2
Level 2
‎22-10-2023 01:04 PM

🤔 the reset password page doesn't work

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Anonymous
Not applicable
‎22-10-2023 01:19 PM

Hi @Huan ,

 

No worries; let us see what other options we have to access the online log-in. Could you send me a message with your details?

 

 

How to send a PM? 

 

Regards,

 

🤔 the reset password page doesn't work

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