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I cannot access my account

MUrbanowicz
Level 2

Hi there

 

I cannot access the account due to my old mobile number is associated with the account and cannot pass the verification check. Can be updated to mobile which I am currently using and paying the bills?

 


Many thanks,

 

 

1 REPLY 1
BasilDV
Moderator

Hi @MUrbanowicz 

 

In order to change the mobile number on the account, we need to raise this with our Privacy team.

 

Kindly send us a private message with your account details.

 

BasilDV