I had cancel my service but still charge me

[softdrink]

Hello 

I had send the message to customer service in June, but sill charge me for the auguste and july.

My service had connection problem in june and you guys already fixed.But i had same problem holding in july.

I know the 30 days notice for the cancellation,but i had no service in july,so can you check my account and payment.

Thanks

[Anonymous]

Hi @softdrink,

Welcome to the community!

I would love to help and see what happened on this. I tried to use your community details unfortunately no match.

To better understand the situation kindly PM me your account details (Username/Customer ID or Contact number associated with the account).

In case you need a reference How to send a private message.

Regards,

[Anonymous]

Hi @softdrink,

Thanks for sending me your details. I would like to arrange a call from one of our Account Specialists to discuss you further details.

I'd like to know your best contact time today.

Regards,

[softdrink]

Thanks for reply,

Unfortunately i cant make sure the time for your call,can you guys just send me the message or email for the details.

[Anonymous]

Hi @softdrink,

I sent you a private message about this. Let me know should you require further assistance.

Regards,