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I had cancel my service but still charge me

Level 1c

Hello 

 

I had send the message to customer service in June, but sill charge me for the auguste and july.

My service had connection problem in june and you guys already fixed.But i had same problem holding in july.

I know the 30 days notice for the cancellation,but i had no service in july,so can you check my account and payment.

 

Thanks

4 REPLIES
Moderator

Hi @softdrink,

 

Welcome to the community!

 

I would love to help and see what happened on this. I tried to use your community details unfortunately no match.

 

To better understand the situation kindly PM me your account details (Username/Customer ID or Contact number associated with the account).

 

In case you need a reference How to send a private message.

 

Regards,

Moderator

Hi @softdrink,

 

Thanks for sending me your details. I would like to arrange a call from one of our Account Specialists to discuss you further details.

 

I'd like to know your best contact time today.

 

Regards,

Level 1c

Thanks for reply,

 

Unfortunately i cant make sure the time for your call,can you guys just send me the message or email for the details.

 

Moderator

Hi @softdrink,

 

I sent you a private message about this. Let me know should you require further assistance.

 

Regards,