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I'm trying to log in to my account, but I'm just not getting the verification texts

jayg
Level 2

I have resent the code multiple times.

The digits of my phone number that are showing look correct and I'm not getting any error message on the screen - but I'm not getting any SMSes from TPG either.

Other sites, yes, just not TPG. 

3 REPLIES 3
BasilDV
Moderator

Hi @jayg

 

We'd like to look into the account and see what we can do to resolve this.

 

Shoot me a PM with your TPG username or customer ID number.

 

BasilDV

goldsmids
Level 2
I’m having the same issue. Looks to be my phone number. How can I update this?
BasilDV
Moderator

Hi @goldsmids

 

You can request to update the phone number through our Privacy Team.

Just fill up the secure form here.

 

BasilDV