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I want to know my internet usage per month for and ADSL2+ unlimited package

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Level 1b

I want to know my internet usage per month for and ADSL2+ unlimited package

7 REPLIES 7
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Moderator

Hi @davyg2000 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @davyg2000 

You may check usage and billing information via your TPG account.

Kindly log in using your username and password at: https://cyberstore.tpg.com.au/your_account/

 

This community article can also help you:
https://community.tpg.com.au/t5/Accounts-and-Billing/Using-TPG-My-Account-amp-Online-Account-Info/td...

Regards,
David_M

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Level 1b

I have done this already is shows nothing

says hours left unlimited

 and

Usage not collected for the period

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Level 1b

Hi, I have just checked my email and nothing has been sent, are you sure it has been sent through?

thanks

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Moderator

Hi @davyg2000 

 

I asked about this with my Team managers and they said some older ADSL products they stopped monitoring usages on UNLIMITED plans, so thats why you could not see any of those details in your account portal until you have migrated to an NBN product.

 

I clicked the required prompts on our systems to try send those details to your registered email address, but it would appear it is also a legacy system that has been disabled for ADSL.

 

Apologies for the confusion,

Thanks,

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Level 1b

Hi David,

 

Thanks for getting back to me.

Could you please raise this as something that would be worth knowing.

 

Honestly I cannot be the only person to have this question/need- when on an unlimited plan. 


There are many reason/s to check usage. 

 

  1. What if I am on a plan that is too high for me! How am I actually able to make that decision-  based on my previous historic usage.  

  2. What if I am working from home (as in the current world situation) and I need to determine my internet usage for a month.

  3. Hypothetically what if someone was tapping into my internet WIFI, I would be able to see a spike in use (ie if I was at work/away and could not possibly be using WIFI etc)

Thanks

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Moderator

Hi @davyg2000, I will assure you that this will reach our Management, we appreciate your feedback, this will help us improve our Customer Service and to further improve our services.

We'd like to confirm if you have received the Data usage report via email so we can resend it if not.