TPG Community

Get online support

NBN and ADSL accounts on the same household address

Level 1b

Hello TPG,

 

I used to live with a friend in the same household, this friend is the account owner of the ADSL TPG internet broadband that we are using. Anyhow, this friend decided to go home back to philippines and we lost contact. I decided to apply NBN to TPG and I successfully made it. Then little did I know, that the ADSL account on the same address hasnt been cancelled and I was charged for 2 account every month. 

Is there any chance that I could get that refund? Im keen to know all the ways to be able to get a refund to a service that I didnt receive. 

 

I would appreciate any help.

 

thanks,

aj 

2 REPLIES 2
Moderator

Hi

 

Please send me on Private Message your username or customer account number or mobie number so I can assist you.

 

 

John

Level 1b

Thanks for the quick respond, I have messaged you the details.

Im looking forward for any updates.

 

thanks,

AJ