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I wish to cancel my TPG internet service

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Level 1a
Level 1a

Good afternoon

 

I wish to cancel my internet service as soon as possible.  I put in a request last week but have not received any correspondence about it.  I have spoken to 3 different customer service reps and only one was helpful.

 

I do not wish to be asked for identification for an account I have had over 10 years, I just want my service cancelled as my current residence uses a different provider.

 

Please advise.

 

Regards

Arl