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Identification check

Level 2

Hello everyone

I'm trying to update my credit card details with a new expiry date and having some difficulty.  I have phoned the TPG accounts department and they have requested photos of myself and my mother as well as photos of both our driver's licences - front and back (the back now has a number as well)

These documents are very useful for fraud and identity theft these days and I'm concerned to hand them over.

Has anyone else encountered this request? Is this normal practice for TPG?


Hi @HAL9000 


To make sure that the change request is coming from the owner of the account, we require customers to complete the identifications through a secured link.


We'd like to review your case for better understanding of the situation.


Kindly send us a private message with your account details.