Inactivate the account registered to my previous address

[airsb925]

Hello
I've got an email from my previous property agency.
And they said, my TPG account is still activated at the previous address, new tenant can't register their internet.
Actually I have move into current place on October 2021 and I have changed address registered on internet.
That's why, I thought that the account registered at the previous address was automatically canceled.
Please solve this problem as soon as possible.

P.S.
My previous address is
Unit 11, 108 Mcleod St. Cairns City, QLD 4870
Current address is
Unit 16, 423-427 Draper St. Parramatta Park, QLD 4870

[Ahra_G]

Hi @airsb925, 

Once you move or transfer your services, your old address will definitely get cancelled once your service gets activated on the new address. 

I've checked your old address and there appears to be an active service however, not with TPG. The area provides an NBN FTTP service therefore, there are multiple ports that can be utilised or activated.

I would recommend they contact the ISP or NBN CO to check on this further. 

Thanks! 

Ahra_G