Incorrect billing

[Egoon_123]

Hi,

I recently switched from NBN service to Home Wireless broadband (22nd September). However, I just got billed for prepaid NBN service usage ($59.99) ending 03 November! 

I am still on the 7 day switch trial (ends 29th Sept) and would assume that all payments will be paused until the customer has determined which service to keep.

In addition, a one month free trial for the Home Wireless Broadband was also included in the new package, so that means I shouldnt expect to get billed till Novermber (assuming I have made my mind to switch accordingly).

Can you please look into this matter as soon as possible. 

Thanks,

Ego

[Riezl]

Hi @Egoon_123, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community