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Internet not on

Level 2
I have payed my bill but my internet/WiFi is not connected 24 hours later

Hi @Sdavies,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.                                                           


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


In your case, there was a payment issue that caused the service disruption and we can see that this has been addressed.


We have checked the status of your connection and it shows up and running for more than a day now.


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.