Invoice issued after service stopped

[singyc]

Hi there,

I recently changed to another mobile service and the porting was already complete. However, I still received my next invoice for the billing period from mid-December to mid-January and was charged.

Could you please check and refund the payment? Whom can I contact with the account and invoice details?

Thank you!

[Shane · Accepted solution]

Hi @singyc,

Let us help chase this with our Account Specialists and better understand the situation. Could you shoot us a PM with your details.

How to send a PM? 

Regards,

Hi there,

I recently changed to another mobile service and the porting was already complete. However, I still received my next invoice for the billing period from mid-December to mid-January and was charged.

Could you please check and refund the payment? Whom can I contact with the account and invoice details?

Thank you!