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It’s 83 Days today and still cant resolve my non working NBN connection

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Level 1c

It’s 83 Days today and still cant resolve my non working NBN connection. When TPG makes an effort to respond they say nothing and do nothing. I have a billing adjustment as the account holder I don't access this these details. An organisation that’s core business is providing commutation’s well that something missing here

1 REPLY 1
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Moderator

Hi @2731346 ,


We ran an initial to your service and it has been connected for 6d 19h 21m. The escalated issue last March has been fixed and the billing adjustment was provided to compensate the inconvenience of the issue. We'd like to know what particular connection issue do you experience so we can have make a further assessment.

Does the issue occurs on wireless device(s)? If yes, you may these helpful links that will guide you on how to improve your wireless connection.

Easy Steps to Improve Wi-Fi Connection In Your Home

Wireless Channel on your modem - what is it and why should I change it?

 

Cheers!